FAQ – Gluvi®

Frequently Asked Questions

How can I track my order?

You’ll receive a tracking link via email once your order ships.

Can I cancel my order?

Yes, within 12 hours of placing it. Contact support quickly.

Can I change my shipping address?

Yes, if your order hasn’t been shipped yet.

Will I receive an order confirmation?

Yes, instantly after placing your order.

Why didn’t I receive my email?

Check spam/junk folder or contact support.

Do you offer free shipping?

Yes, we offer free shipping for a limited time.

How long does delivery take?

Typically 5–10 business days.

Do you ship internationally?

Yes, we ship worldwide.

When will my order be shipped?

Within 24–48 hours after processing.

Can I track my shipment?

Yes, via the tracking link sent to your email.

What payment methods do you accept?

Credit/Debit cards, PayPal, Apple Pay, and more.

Is my payment secure?

Yes, we use SSL encryption for all transactions.

Can I pay on delivery?

Currently, we do not offer cash on delivery.

Will I be charged extra fees?

No hidden charges. What you see is what you pay.

Why was my payment declined?

Check card details or contact your bank.

How does Gluvi work?

It turns on automatically when motion is detected in the dark.

Is the battery rechargeable?

Yes, it includes a USB rechargeable battery.

Is installation difficult?

No, it installs in seconds using a magnetic mount.

Where can I use it?

Bedroom, stairs, closet, hallway, kitchen, bathroom.

Does it stay on all night?

No, it turns off automatically to save battery.